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Anyone who has ever worked in a shop or client-facing industry will know that the old mantra of ‘the customer is always right’ is total nonsense and what we really mean is ‘let the customer win so ...

The Glasgow media scene saw the team from Podcast Matters hosted their first New Media Breakfast yesterday and one tagged along to see what the chat was. A couple of people asked why I was going along as the team ...

(I know it's not SEO-friendly to have generic first paragraphs, but sod it) This is just brilliant. Brilliant I tell you. This is tourism. The heading gives it ...

Posterous is the new toy that – despite having been about for a while – just seems to have appeared everywhere in the last week, so that makes it the new kid in town. The quick summary is that it’s ...

If I’m going to offer 15 Tips for PRs dealing with bloggers it seems only fair to offer the other side as well. So, for the bloggers out there who may not be sure how the PR industry/mass media works (or have ...

I really don’t get what the hassle is about, but over the last few months there’s been a spate of meetings from which it has been declared that PRs and bloggers can’t get on (see here and here), ...

You may have seen some tweets recently ending in ^CM or other initials. As Hootsuite points out, it’s the new thing: Twitter signatures, which help you identify who is sending the tweet in a large company. But ...

One of the things that everyone praises about web2.0 is the fact that people from companies interact with everyday people, AKA consumers. However it’s fair to say that most a lot of company seniors have to be, ...

Web Wonder Dave Bushe pointed out this top 50 of Irish Tweeters and, as Dave thought, who would be in a Scottish social media list of such? Well, that made me put on my thinking cap and here’s who I think ...